Frequently Asked Questions

• What is Deliveryman?
  Deliveryman is a logistics coordination platform that seamlessly connects cargo owners to transportation. Our mission is to delivery easily accessible and affordable, and we do this by helping our clients optimize operations along the cargo journey
• What makes Deliveryman different from just a broker?
  Using digital matching tools to connect cargo to transporters is just the very beginning of the larger suite of services we provide as a total solutions logistics company. When you move with Deliveryman App, you can rest assured that we are with you at every stage of the cargo journey and beyond through invoicing and payments. Our technology platform keeps you up to date on what’s happening with trucks and cargo, and advanced analytics tools help you optimize operations in real time. With a fu
• Where does Deliveryman operate?
  In East Africa and Central Africa Deliveryman operates in: Kenya Uganda Rwanda Tanzania South Sudan In West Africa.
• Does it cost money to join the Deliveryman platform?
  It is 100% free to join the Deliveryman platform with no obligation. In fact, Deliveryman offers detailed analytics through free tools like the Deliveryman Client Application.
• What kinds of cargo does Deliveryman transport?
  We specialize in bulk grains, fertilizers, local and transit containers, steel, bitumen and FMCG.
• What are the key benefits of moving cargo with Deliveryman App?
  Our technology platform and operational infrastructure can dramatically improve efficiency throughout your supply chain. By providing visibility into the op...
• How does the Agent Function work?

  Agent is anyone who can provide courier services to our customers. It is preferred (although not mandatory) that an agent has an on-street (ideally highstreets) presence as a shop, internet café,drug shop,salon/Kinyazi etc. with a good android phone.

   

  Delivery man will provide the necessary software and Products for running as a agent. You will be given a rate sheet for each of the products that is agreed with Delivery man. An agent will receive a percentage of the total nu

• What would my typical day as a Agent look like?

  A Typical Day for you as an agent will look as follows below:

  1. You will need to login into the Delivery man Agent Portal
  2. When a customer approaches to send a courier, you will provide the customers with the available options
  3. Collect parcel / documents to courier and collect payment from the customer.
  4. Make online payment on the Delivery man Service.
  5. Our business services will get in touch with you and confirm on the Order / collection date / time
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• How Does and Agent make Money?

  An agent will receive a percentage of the total number of parcels dispatched of Delivery man  products as agreed with the Delivery man  business offer 

• Who are your typical Customers?

  A Typical Customer for you is:

  1. Retail Customer: Anyone who wants to send a Document / Courier to within Kenyan borders or any other country from KENYA / within KENYA or get a Document from another Country to KENYA.
  2. Business Customer: Any businesses / Online Businesses / Universities / Students etc who want to send (or) receive documents to/ from any other country.
• Top tips on how to become a successful delivery agent

  Have you been thinking of signing up with the local parcel delivery companies in Kenya? But you cannot make up your mind.

• The minimum level of qualities required to succeed in this field
  • •    Ability to work independently without any supervision.
    •    Be systematic.
    •    You take pride in the service you deliver.
    •    Make it your goal to be the best.
    •    Maintain a customer-centric mindset.
    •    Tenacious
    •    Complete the task on time and correctly the first time.
    •    Ability to work under pressure.
    •    Ability to follow the delivery timing.
    •    Work until the task is completed.